At Narly & Natural we know that providing personal information is an act of trust and we take that seriously. Unless you directly give us consent to do otherwise, we will only collect and use your personal information as set out below. Our privacy policy is intended to represent industry best practice and comply fully with the Privacy Act 1988.

Collecting information about you

Person Information that can be used to identify you as an individual. The type of information we collect from you depends on how you use our website.

Cookies

Cookies are used on this website to collect information on how you use the site. Most web browsers are set to accept cookies. This data may include: your IP address, pages viewed, product viewed, referring sites, time spent on site, product purchase information and other statistics relating to browsing behaviours.

This information does not identify an individual, and is only used for the purpose of aggregating and analysing information in order to improve our product offering and user experience, store what’s in your shopping basket and ensure our marketing is relevant.

If you do not wish to receive any cookies you may set your browser to refuse cookies. Please note; if you do not accept cookies, you may have difficulty using some site functions.

Payment information

When you place an order with us online you will provide information such as your name, delivery address, and contact details. We use this information to identify and process your order. When a purchase is made through our website customer credit card details are collected at each order. This information is not stored by us in any format.

Secure online payment

There are a number of payment methods you can use when purchasing products from our website. Where you are directed to a third party website their privacy policy will govern the use of your information.

The payment process through our website is protected by industry standard encryption.

Disclosing information

In order to operate the website or deliver a service we may sometimes share your personal information with a service partner. We will not otherwise disclose your personal information to other companies without your explicit consent.

Access to information

Changing and deleting information we hold

If at any time you wish to change personal information that is inaccurate or out of date, please contact us by e-mailing us at karly@narlyandnatural.com and we will amend this record. If you have an account with our you may also be able to update the relevant information through your account.

Storage of your information

We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. Your information is stored on secure servers that are protected in controlled facilities. We require our employees and data processors to respect the confidentiality of any personal information held by us.

Links to external websites

Our website may have links to external websites. These linked sites are not under our control, and we are not responsible for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to read the Privacy Policy and the Terms and Conditions of the website.

Changes to this policy

From time to time, our policies will be reviewed and may be revised. We reserve the right to change our Privacy Policy at any time and notify you by posting an updated version of the policy on our website.

We are always very happy to answer any questions you may have regarding privacy or security, via our contact form on our contact page or by email at karly@narlyandnatural.com