Should you experience a problem with your order, please contact us at karly@narlyandnatural.com and we will do our absolute best to resolve any issue. Narly and Natural does not provide a refund if you change your mind on an item, so please choose carefully. Should you wish to return an item / order relating to (1) damaged in transport or (2) incorrect goods received. This must be done within 48 hours of receiving your goods by telephone or email. Goods received, even in the event of incorrect supply, shall only be returned for re-supply or credit if the goods are unopened and in original condition.